One of the fastest growing MNC company is looking for IT Operations Support Manager to lead and manage a team of IT support engineers.
Key responsibilities include:
• manage and motivate engineers to perform in their duties as well as their career developments through mentoring and providing 1 on 1 coaching focused on continuous improvement and development plans
• develop, maintain, improve, and standardize various support processes, procedures, and systems adhering to world class IT support standards
• manage day to day operations together with the team with great emphasize on customer satisfaction, knowledge creation, technical expertise, process improvement, and timeliness of support delivery
• ensure all issues resolved with SLAs and be the contact person to handle customer escalations
• continuous engagement with other team Managers to ensure flawless collaboration among different teams providing global operation support

Key requirements includes:
• holds Degree in Computer Science, Information Technology or it’s equivalent
• minimum 8 years working experience with 2 to 3 years experience in managing a team in technical support environment
• strong understanding of the importance of achieving operational KPIs and excellent problem solving skills
• strong experience in technical troubleshooting within Linux and Windows environment as Level 2 / Level 3 engineer
• strong experience in operational efficiency, customer satisfaction and create a proactive customer environment

If you would like to apply for the role or find out more, please contact Lai Shyan Chin at Blue Talent Consulting (BTC) Malaysia at

IT Operations Manager – Based in Kuala Lumpur/Malaysia (Job ID : 771240)

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